Return policy | Deli Paper Pros

Our Services

Over the years, we have expanded our range of products to cater to a diverse array of food packaging needs.

Branching out from our core offering, Custom Deli Paper now proudly provides:

01

Deli Paper

Transform your baking experience with our custom deli paper, designed to match your exact specifications, for flawless food release and cleanup.

02

Parchment papr

Transform your baking experience with our custom parchment paper, designed to match your exact specifications, for flawless food release and cleanup.

03

Greaseproof Paper

Our greaseproof paper service offers uniquely tailored, moisture-resistant sheets, perfect for wrapping, storing, and presenting your culinary delights.

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Custom Product Return Policy

Deli Paper - return policy

As our products are custom-made according to your specific requirements, we have established the following return policy:

Return Eligibility

Returns or reprints will be considered only under the following circumstances:

  1. Production Error: If the delivered product does not match the approved digital artwork in terms of:
    • Design elements
    • Colors (taking into account normal variation between digital display and print)
    • Text
    • Overall quality
  2. Damage During Shipping: If products arrive damaged due to shipping issues, with evidence of the damage.
Pre Production Approval Process
1) Before production begins, we will provide you with digital artwork for your review and approval.
2) It is your responsibility to carefully review all aspects of the digital proof including design, colors, text, and measurements.
3) Your approval of the digital artwork constitutes acceptance of the design as presented.
4) Production will begin only after we have received your explicit approval of the digital artwork.
Contact Information
For any questions regarding our return policy or to initiate a return, please contact us:
Email: [email protected]
Phone: (917)764-1739
Address: 16918 Union Tpke, Queens, NY 11366, USA
Website: www.delipaper.us
client satisfaction
97%
Returning Buyers
92%
Success Rate
98%

Non-Eligible Returns

Returns will not be accepted for:

  1. Design changes requested after production has begun
  2. Color variations that fall within standard printing tolerances
  3. Issues that were present in the approved digital proof
  4. Orders canceled after production has begun

Return Process

If you believe your order qualifies for a return or reprint:

  1. Contact our customer service team at [email protected] or call (917)764-1739 within 3 business days of receiving your order.
  2. Provide your order number, detailed description of the issue and photos documenting the problem.
  3. Our quality control team will review your claim and respond within 3 business days.
  4. If approved, we will provide instructions for returning the product or arrange for inspection.

Resolution Options

For eligible returns, we offer:

  1. Reprint of the order at no additional cost
  2. Partial or full refund, depending on the nature and extent of the issue
  3. Store credit for future orders

Shipping Costs for Returns

If a return is approved due to a production error or damage, Deli Paper Pros will cover the return shipping costs. In other cases, return shipping is the responsibility of the customer.

For any questions regarding our return policy or to initiate a return, please contact us:

Policy Modifications

Deli Paper Pros reserves the right to modify this return policy at any time. Any changes will be posted on our website and will apply to orders placed after the posting date.

Last Updated: April 13, 2025